Julian Twin Over Full Staircase Loft Bed

Product Overview:

Add style and function to your children's bedroom with this twin-over-full staircase loft in a casual white finish.  The ready-to-assemble unit features a built-in, four-drawer chest and reversible staircase, magazine rack, and three-drawer under-bed storage unit for added space-saving functionality.  The stair treads are 17.25" wide for a safe climb to the upper loft.  Quality, solid-wood construction provides durability to last from childhood through adulthood and beyond.  Optional pull-out twin trundle bed provides even more versatility for guests, sleepovers, or even triplets!

Specifications:

Overall Dimensions:  98.5 Inches (L) x 57 Inches (W) x 63 Inches (H)

Product Weight:  254 lbs.

Details:

• Bed Size:  Twin Over Full, with optional pull-out twin trundle bed
• Mattress Included:  No
• Slat Kit Included:  Yes
• Frame Material:  Solid Pine Wood
• Finish:  Casual White
• Box Spring Required:  No
• Assembly Required:  Yes
  
• Warranty:  90-Day Limited Manufacturer's Warranty
  

Note:  Pictured bedding, mattress, decorations and accessories not included.

Did you know?  We partner with a freight logistics company that offsets 100% of the carbon emissions from its deliveries by planting trees!  You can feel good knowing that your purchase from Lavender Moon Loft Beds is helping the environment by providing cleaner, greener shipping services for the greater good!

At Lavender Moon Loft Beds, our Customer Care Team is dedicated to providing you with an enjoyable buying experience.  We strive to ensure that your item(s) are shipped as safely and efficiently as possible.  Please be sure to note the following details below regarding how and when your item(s) will ship.  

We are proud to offer FREE curbside delivery across the contiguous United States!  Please note that deliveries are not currently available to international Freight Forwarders, Military Bases, Puerto Rico, Alaska, Hawaii, or PO Boxes.  However, if you have a specific request, our Customer Care Team would be happy to review it with you.  Please reach out to us at 1-888-520-5720 or customersupport@lavendermoonloftbeds.com with any inquiries.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at orders@lavendermoonloftbeds.com

Delivery:

At Lavender Moon Loft Beds, we are just as excited for you to receive your products as you are!  We want your delivery experience to be as seamless as possible so that you can begin enjoying your furniture.  As such, we provide several delivery options that you can select based on your preferences:

1) FREE Curbside Delivery:

- The driver will place the shipment securely in your location's curb.

- The product will be kept in its original packaging and there is no assembly provided with this service.

- It is not the driver's responsibility to inspect the packaging and product prior to the driver departing.

- It is the customer's responsibility to inspect the packaging and product prior to the driver departing.

- If the packaging or product appears damaged in any way, please refer to our Returns / Damages Policy for instructions on how to proceed.

- Merchandise cannot be delivered without a signature.

- The shipping company will call in advance to schedule a delivery appointment.

Note:  If you have made an appointment and no one is there at the scheduled date/time, the shipping company will not be able to delivery your purchase and you will be charged a re-delivery fee before attempting a second delivery.

2) Premium White Glove Delivery:

- Lets you sit back and relax while your furniture is placed inside your room of choice!  If interested in this service, please reach out to our Customer Care Team at customersupport@lavendermoonloftbeds.com or give us a call at 1-888-520-5720 and we will be happy to provide you with a quote.

- Includes carrying the product up to 2 flights of stairs from the threshold.

- Includes complete unpacking of the item as well as packaging removal.

- Upon delivery, please inspect your item(s) and if the packaging or product appears damaged in any way, please refer to our Returns / Damages Policy for instructions on how to proceed.  Please be sure to note any damages on the Proof of Delivery receipt that you will be asked to sign, as well as take photographs. 

- Please note that assembly is not included with this service.  Furniture assembly can be purchased as a Premium Add-On Service as noted below.

Premium Add-On Services:

As a premium add-on service for our customers, we partner with local professional installers to offer you the option of adding expert furniture assembly to your order.  You can find a button to add it to your order on any product page, just beneath the Add to Cart button.

Expert Furniture Assembly:

- Flat fee of $399

- Includes professional, expert installation and/or assembly services for the specific items included in your order

- Work is guaranteed for up to 30 days after completion, to ensure your satisfaction with the work performed

Please also note the following:

- Professionals are not expected to haul away packing or unwanted items

- Once your installation date/time has been scheduled, you can reschedule for free up to 24 hours prior to the appointment

- Rescheduling less than 24 hours prior to the appointment may incur fees from the provider

- If the appointment is missed, cancelled or rescheduled less than 2 hours before your scheduled time, the provider is unfortunately unable to provide a refund for the services

As always, please feel free to reach out to our Customer Care Team with any questions!  1-888-520-5720 or customersupport@lavendermoonloftbeds.com

At Lavender Moon Loft Beds, our Customer Care Team is dedicated to ensuring that you are 100% satisfied with your purchase.  If you require assistance regarding returns, exchanges, or cancellations please reach out to returns@lavendermoonloftbeds.com or give us a call at 1-888-520-5720.  Please also be sure to note the following details below regarding our return policy.  

Refunds / Exchanges:

As part of our satisfaction guarantee, if for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange on most brands within 14 days of you receiving the item(s).  Please note that certain items are considered custom or special request orders by the manufacturer, and as such are non-returnable.  

Non-returnable items:

- Custom made or special request items

- Modified, assembled or partially assembled furniture

- Items without original packaging

- Used items

- Gift cards

- Furniture assembly services

- Any premium delivery services or arrangements, such as White Glove Delivery

To initiate a return, please contact us at returns@lavendermoonloftbeds.com within 14 days of receiving your item(s) in order to submit a return request.  Include your order number, the item(s) that you would like to return, as well as the reason for return.  All items must meet the following criteria in order to be approved for return credit:

1) All items must be in "Like New" condition, in their original packaging, and not assembled.

2) Returns must be accompanied by a valid Return Authorization (RA) number from our Customer Care Team

3) Items must be shipped back within 14 days of receiving your Return Authorization 

Please note, refunds will only be issued to the original credit card that you utilized when placing your order.  Customer is responsible for all return shipping costs.  Additionally, restocking fees may apply on certain items and vary based on manufacturer.  To inquire regarding return shipping or restocking fees for a specific product, please contact returns@lavendermoonloftbeds.com for more information. 

Please also note that we do not accept returns on international orders.

Damages:

Please inspect the packaging of your item(s) when they arrive, before you sign for the delivery.  In the unlikely event that you notice any freight damage to the packaging or the item, please mark the Bill of Lading packing slip as "Freight Damaged" when signing.  Please take photographs of all damages that you have observed and send them to our Customer Care Team at returns@lavendermoonloftbeds.com within 48 hours of delivery, so that we may process an insurance claim on your behalf as well as work together to ensure timely resolution and/or product replacement as applicable. 

In the rare event that the driver will not allow you to inspect the shipment, please mark the Bill of Lading packing slip as "Driver Refuses to Let Me Inspect for Damage" before signing, so that it is clearly documented with the carrier. 

Note:  If you sign for a signature-required freight shipment without reporting damages, defects, or errors on the shipping label, you are accepting the item as is and agreeing that it was delivered to you in perfect condition.  Additionally, without documenting damages or taking photographs, we will not have the ability to file a claim for you and your damage claim may be denied by the carrier.  Damage claims reported after 48 hours may also be declined.

Cancellations:

All orders cancelled after 24 hours are subject to a 5% administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for restocking fees, if applicable, and actual return shipping charges.  Refunds will only be issued to the original credit card that you used when placing the order.  

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will happily refund your original payment method for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will refund the difference as well.

To request your partial refund simply email us (customersupport@lavendermoonloftbeds.com) a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

- You must purchase the item from our website before requesting your Price Match Guarantee

- Promotions such as rebates and buy one, get one free offers are not eligible

- The item must be in stock on the competitor's website

- The competitor must be an online store; they may not have a physical retail location

- The website cannot be a discounter, factory-direct or auction website (i.e. eBay, Overstock, Walmart, etc.) or a flash sale site that sells at a certain price for a limited time

- The competitor must be an authorized retailer of the product in question

- The competitor must not be in violation of any manufacturer policies, including MAP policies

- The Price Match Guarantee includes the item price and the shipping charges; it excludes sales tax